Shipping policy
Order Processing & Dispatch
We prepare and dispatch all orders within 2–3 business days after payment confirmation, streamlining our fulfillment process to ensure customers receive their equipment orders promptly.
International Shipping & Delivery Time
Our standard international shipping typically takes 7–13 days to reach most global destinations. Delivery timelines are estimated and may vary based on regional location and local customs clearance. Customers can select the rush shipping option at checkout if expedited delivery is required.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight, size and shipping destination. The exact shipping cost will be clearly displayed at checkout before payment, with no hidden fees or additional surcharges applied.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes set by local customs authorities. All such charges and fees are the sole responsibility of the order recipient. We recommend reviewing your local import regulations prior to placing an order to avoid unexpected expenses.
Packaging & Shipping Protection
We use heavy-duty, high-strength and shockproof packaging materials specially designed for mechanical equipment, fully protecting your lawn mowers and accessories from damage during transit.
Optional shipping insurance is available at checkout for all high-value orders, providing reliable protection and extra peace of mind for your shipments.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging and goods upon delivery. If you notice any damage, deformation or missing parts, take photos as evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange suitable return, exchange or other professional solutions.
Customer Support
If you have any inquiries regarding shipping arrangements, customs procedures or delivery progress, our dedicated support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: service@wasontech.shop or phone: +64 21 836 2741.
Thank you for choosing MASON REID STONE! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.